For orders placed on officialtranslations.com/ie. Last updated 16 October 2026.
These services are provided by Official Translations LLC (“we”, “us”), whose geographical address is shown on our Legal Information page. You can contact us at contact@officialtranslation.ie. This policy forms part of, and should be read together with, our Terms of Service. Nothing in it affects your statutory rights as a consumer under Irish law, including the Consumer Rights Act 2022.
If you are a consumer, you have the right to cancel your order within 14 days of placing it, without giving any reason. To cancel, tell us clearly by email (you can use the model form below, but you do not have to). We refund you within 14 days of receiving your cancellation, using the same payment method you used to pay.
Most clients want their translation quickly, so when you place an order you ask us to start work straight away, within the 14-day cancellation period. This means: (a) once your translation has been fully delivered, the right to cancel no longer applies, and (b) if you cancel while we are still working, you pay a proportionate amount for the work already done, and we refund the rest. Add-ons that have already been completed or dispatched, such as an apostille or a posted hard copy, are counted as work done.
Turnaround times shown on our website, in a quote or at checkout are good-faith estimates. They depend on document length, legibility, the language pair and, for posted copies, the carrier. We always tell you promptly about any significant delay. If we agreed a specific delivery date with you as essential and we miss it, you keep your statutory remedies.
If a translation contains an error or omission caused by us, we correct it free of charge. If a receiving body rejects the translation because of our work, we revise it free or refund you in full. Where we cannot put things right within a reasonable time, you are entitled to a price reduction or a refund.
We cannot be responsible for delays or rejections caused by information or documents that are incorrect, incomplete or illegible, or by a receiving body’s own requirements that were not shared with us. Please check what the body receiving your translation asks for before ordering; we are happy to help you check.
Standard delivery is by email as a PDF. If you add a hard copy, it is sent by tracked post. If it arrives damaged, tell us within 14 days of receipt and we send a replacement.
Approved refunds are paid within 14 days to your original payment method. Your bank or card issuer may take a few extra days to show the refund.
Complete and return this form only if you wish to cancel the contract:
To: Official Translations LLC, contact@officialtranslation.ie
I hereby give notice that I cancel my contract for the supply of the following service: [order number and description]
Ordered on: [date]
Name of consumer: [your name]
Address of consumer: [your address]
Date: [date]
