We collect information to provide and improve our services, communicate with you, and comply with legal obligations. This includes:
a. Personal Information You Provide Directly
When you use our website, request a quote, place an order, or contact us, you may provide personal information such as:

• Full name
• Email address
• Phone number
• Mailing address
• Payment details (processed via third-party payment providers)
• Documents for translation (which may contain sensitive personal data)

b. Automatically Collected Information
When you access our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring URLs
• Cookies and tracking data (see section 7)

c. Information from Third Parties
We may receive information from third-party services (such as payment processors or partners) when you interact with our services through those platforms.

We use the information collected for the following purposes:

• To provide accurate and certified translations
• To process payments and deliver invoices
• To verify the identity of users when necessary
• To provide customer support
• To improve our website, services, and user experience
• To contact you about quotes, updates, and service-related issues
• To comply with applicable laws and regulatory requirements

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance: To fulfill the contract for translation services.
• Consent: When you provide consent (e.g., email marketing).
• Legal obligations: To comply with regulatory or tax obligations.
• Legitimate interest: To improve services and conduct business operations.

We do not sell or rent your personal information. We may share your data with:

• Certified translators and internal staff to fulfill service requests.
• Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
• Technology partners providing hosting, cloud storage, analytics, or email services.
• Regulatory authorities or law enforcement if required by law or to protect our rights.
• Third-party service providers under binding confidentiality agreements.

All partners and contractors are required to maintain the same level of data protection.

We implement strict safeguards to protect your personal data, including:

• Secure HTTPS website connection
• Encrypted document storage
• Limited access to sensitive data by authorized personnel only
• Regular security audits and data access logs
• Use of secure third-party services for payment processing and communications

Despite these measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute data security.

• Providing translation or certification services
• Compliance with tax, legal, or contractual obligations
• Resolving disputes and enforcing agreements

Client documents are generally stored securely for a period of up to 5 years, unless a shorter or longer retention period is required by law or requested by the client.

Our website uses cookies to:

• Understand user preferences
• Monitor website performance and visitor behavior
• Facilitate session management

You may opt out or adjust cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Correct or update your personal information
• Request deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at contact@officialtranslations.com

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect or process personal information from minors. If we discover such data has been collected, we will delete it promptly.

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before interacting.

By using our website and services, you understand and agree that your information may be transferred, stored, and processed in the United States or other jurisdictions where data protection laws may differ from those in your region.

We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” at the top of this page. Material changes will be communicated via email or website notice.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:
Official Translations LLC
Website: https://officialtranslations.com
Email: contact@officialtranslations.com
Phone: (858) 888-8060