Our translation service is designed to be simple and reliable. You upload your documents and place your order online, and your document translation is handled by a professional human translator. Each translation is carefully reviewed to ensure accuracy and proper formatting. Once completed, you receive your translated documents electronically, including a certified translation if required. If revisions are needed, you can request them after delivery.

We translate a wide range of personal, legal, academic, and business documents. Common document types include birth certificates, marriage and divorce records, passports, national ID cards, visas, diplomas, transcripts, academic records, court documents, immigration filings, police certificates, contracts, powers of attorney, affidavits, medical records, employment letters, financial statements, and other official documents. Translations are delivered in certified format suitable for official and legal use. Documents of any type or format can be translated, including complex, handwritten, or uncommon records.

In most cases, no. We can complete translations using clear scans or photos of your documents, and originals are not required for certified translations. The only time an original document is needed is when you request an apostille for the original document itself. If a translation needs to be apostilled, you do not need to mail us anything.

Your documents are translated by professional human translators with experience in official, legal, and certified translations. Each translation is carefully reviewed for accuracy, completeness, and proper formatting before delivery. We do not use automated or machine translation for certified work.

A certified translation is a complete and accurate translation accompanied by a signed certificate of accuracy. This certification confirms that the translation is true and correct to the best of the translator’s knowledge and is commonly required for government agencies, courts, immigration filings, schools, and other official uses.

Certified audio transcription and translation involves converting spoken audio or video recordings into written text and translating them into another language, with certification included. This service is commonly used for audio and video recordings submitted as evidence in court, as well as for hearings, interviews, depositions, and other legal or official proceedings that require an accurate written record.

Once your translation is finished, you will receive the completed files electronically for review and use. Certified translations include the required certificate of accuracy, and physical copies or additional services can be provided if requested. If any revisions are needed, you may request them after delivery.

Most short documents of one to three pages are delivered digitally within one business day. Larger documents or files with higher word counts may take additional time. Turnaround depends on several factors, including total word count, language combination, document complexity, and translator availability. All translations are completed by professional human translators to ensure accuracy and quality. For an exact timeframe, you can request a quote before placing your order.

Yes, expedited and rush translation options are available for many documents and language pairs. Expedited service typically reduces the standard turnaround time by a significant margin, depending on project scope and availability. If you need faster delivery, rush options can be selected during ordering or discussed in advance.

All completed translations are delivered electronically as PDF files and are ready for official use. Certified translations include the required certificate of accuracy as part of the PDF. If hard copies are required, they can be mailed using the shipping method selected during checkout. Additional services such as notarization or apostille processing can also be added at the time of order.

Yes. Notarization is available as an optional add-on for certified translations. In this case, the translator’s certificate of accuracy is notarized to confirm the identity of the signer. Notarization does not change the content of the translation and is only required when specifically requested by the receiving authority.

Yes. We can assist with apostille processing when needed. If an apostille is required for a translation, the process can be completed without mailing any original documents, and standard processing time is typically 5–7 business days. Expedited apostille service may be available upon request.

If an apostille is required for the original document itself, processing times may vary depending on the issuing authority. In this case, the original document must be mailed to us. Please coordinate with us in advance, and we will provide a shipping label and instructions to send the document securely for processing.

Certified translations reflect the original document exactly as issued. Currency amounts are translated as written and are not converted by default. Currency conversion can be added for an additional fee when specifically requested. When included, conversions are clearly indicated and calculated using the official exchange rate in effect on the date of translation, and are provided for reference purposes only.

We do not perform foreign credential or degree evaluations. However, translation must be completed before an evaluation can be performed, and we provide professional translations that meet the standard requirements used by credential evaluation agencies. Our translations are prepared in accordance with evaluation guidelines and are commonly accepted by credential evaluation services for review.

We take the confidentiality of your personal information and documents seriously. Files are handled securely throughout the translation process and are used solely for the purpose of completing your order. Access to documents is limited to authorized personnel involved in processing and quality review, all of whom are bound by confidentiality and non-disclosure agreements.

Only professionals directly involved in completing your translation and internal quality checks have access to your documents. All individuals with access are bound by non-disclosure agreements, and documents are handled strictly on a need-to-know basis.

No. Your files are not shared with third parties for marketing, resale, or unrelated purposes. Documents are only accessed as necessary to complete the requested translation and any related services, and all parties involved are bound by confidentiality obligations.

Yes. We can sign a non-disclosure agreement upon request. Many corporate and institutional clients require an NDA, and we are able to review and execute confidentiality agreements before work begins.

Once your payment is completed and you receive the receipt from our payment processor, we begin working on your order. You may request a status update at any time by contacting us by email or phone. Please reference your order details so we can assist you as efficiently as possible.

Changes or cancellations may be possible depending on the stage of the translation. If you need to update or cancel your order, please contact us as soon as possible. Once translation work has begun or has been completed, changes may be limited

If you need a revision, simply contact us by email and describe the requested changes. Revisions related to accuracy or formatting are handled promptly, and we will review your request to ensure it aligns with the original document and certification requirements.

You can contact us by email or phone regarding any questions or updates related to your order. Please include your order details or document name so we can assist you as efficiently as possible.

Yes. Official Translations is a corporate member of the American Translators Association (ATA). Our ATA membership number is M-181643, and our company is listed in the ATA Member Directory. We maintain high professional standards across all translation services we provide.

Official Translations is a Delaware-registered Limited Liability Corporation with fulfillment operations in California and New York. We provide translation services nationwide and internationally through a fully remote workflow, allowing clients to submit documents and receive completed translations from anywhere.

No in-person visits are required. Documents are typically submitted electronically using clear scans or photos. Original documents are only accepted by mail when required for apostille processing of the original document. For standard and certified translations, mailing originals is not necessary.

Translation pricing is based on several factors, including the total word count, language pair, document complexity, formatting requirements, and turnaround time. Additional services such as notarization, apostille processing, currency conversion, or expedited delivery may also affect the final cost. A quote reflects the full scope of work before translation begins.

Documents are typically submitted electronically using clear scans or photos, and no in-person visit is required. Original documents are only accepted by mail when needed for apostille processing of the original document. For standard and certified translations, mailing originals is not necessary.

Payments are processed securely through our online checkout system. We accept major credit and debit cards and other payment methods supported by our payment processor at the time of checkout.

Yes. Payment is required before translation work begins. Once payment is completed and the receipt is issued by our payment processor, we begin working on your order.

Our refund and cancellation terms depend on the status of the order. If work has not yet begun, a cancellation may be possible. Once translation work has started or has been completed, refunds may be limited or unavailable. Full details are outlined in our Refund Policy, which can be reviewed here.

Yes. We provide translations for use outside the United States. Documents intended for international use often require an apostille or additional certification, depending on the requirements of the receiving authority. It is the customer’s responsibility to confirm the specific requirements of the country or institution where the document will be submitted. We can assist with apostille processing when requested.

Yes. If hard copies are required, we can ship physical copies to international addresses using the shipping method selected at checkout. International shipping options and delivery times vary based on destination and carrier.

You can upload most common file types, including PDF, JPG, PNG, DOC, DOCX, and other standard document or image formats. Scans and clear photos of documents are acceptable as long as all text is visible and legible.

Yes. We can translate documents with low image quality as long as the text is readable. If parts of the document are unclear or illegible, we may contact you to request a clearer copy to ensure accuracy.

Yes. We translate handwritten documents. If handwritten content makes up more than approximately 30 percent of the document, an additional fee may apply due to the increased time and effort required to accurately interpret the text.

If you notice an issue, please contact us by email or phone and describe the concern in detail. We will review the request promptly and make any necessary corrections to ensure the translation is accurate and complete.

Yes. Corrections related to translation accuracy or completeness are included at no additional cost. We stand behind our work and will correct any errors identified after delivery.

Yes. Reasonable layout or formatting adjustments that do not involve changes to the translated content can be requested after delivery. More extensive formatting changes or requests that go beyond the original scope may require additional time or fees.

Most revisions are completed quickly, often within one business day. The exact timing depends on the complexity of the request and the scope of the changes needed.